International Association of Animal Therapists - info@iaat.org.uk

Standard Terms & Conditions of Sale

Updated 10.01.2022

In this Agreement, the “Customer” means any person who places an Order with International Association of Animal Therapists (either as a private consumer or as a business); the “Goods” means any items, courses or membership sold or supplied by International Association of Animal Therapists under an Order; “International Association of Animal Therapists” (we or us) means International Association of Animal Therapists (IAAT); “Order” means any request or order (via phone, web order, mail order or in person) to purchase the Goods, and; the “Parties” refers to the Customer and International Association of Animal Therapists

1. Validity

1.1 This Agreement is the only form of contract between the Parties and any Customer terms and conditions will not apply unless expressly agreed in writing. By submitting an Order, the Customer agrees to apply the terms and conditions of this Agreement in priority over any other agreement between the Parties.

1.2 Any Order is subject to acceptance by International Association of Animal Therapists. We are not obliged to accept any Order or to justify refusal of the same. Receipt of payment for Goods by us does not in itself constitute acceptance by us of the Order.

1.3 We may vary the terms and conditions of this Agreement from time to time by publishing new terms and conditions on the International Association of Animal Therapists website.

2. Goods being Sold

2.1 Descriptions and specifications for the Goods are set out on the International Association of Animal Therapists website at the time of the Order is placed.

2.2 Goods ordered in a specific size or material are sold subject to stock availability and International Association of Animal Therapists may substitute the Goods with newer items or items of comparable or better quality, alternative material, component, size or design with the Customer’s approval.

2.3 If any Goods are unavailable or out of stock then International Association of Animal Therapists may cancel the Order in whole or in part and refund any monies paid or issue a credit note. Alternatively, International Association of Animal Therapists may vary the Order with the Customer’s approval.

2.4 Customers placing Orders for age-restricted goods confirm that they are over 18 years of age and that delivery will be accepted by a person over 18 years of age.

3. Terms of Payment and Payment Methods

3.1 The Goods shall be payable at the prices listed on the International Association of Animal Therapists website at the time of the Order. We reserves the right to update prices on the International Association of Animal Therapists website. A delivery and/or insurance charge may be payable in addition to the price of the Goods. All prices are quoted in British Pound Sterling.

3.2 Unless otherwise stated, all prices quoted exclude Value Added Tax (“VAT”). Any such VAT shall be charged in accordance with the relevant regulations in force at the time of the Order.

3.3 Occasionally an error may cause the price/description published or advertised for Goods to be incorrect, in which case we shall be under no obligation to honour the incorrect price or Order.

3.4 Payment for Goods and Delivery may be made by any of the options listed on the International Association of Animal Therapists website. We reserves the right to withhold or refuse further shipments of Goods until all overdue accounts are settled. Any payments returned unpaid by a bank will be subject to an administration fee of £25.00.

3.5 International Association of Animal Therapists reserves the right to charge interest at 8% above the base lending rate of the Bank of England calculated monthly on late or overdue payments by the Customer.

3.6 All Orders may be subject to further credit or security checks.

4. Delivery

4.1 Full delivery prices and options are listed on the International Association of Animal Therapists website subject to change from time to time.

4.2 Standard Delivery will be sent for ‘48 hour delivery’ within the UK mainland subject to an Order (with the relevant delivery charge) being accepted by International Association of Animal Therapists before 2.00pm on a working day (a working day is a day other than weekends and bank/public holidays) and provided no additional security checks are required and the Goods are available. If the Order cannot be delivered ‘48 hour delivery’ then delivery will usually be completed within 5 days.

4.3 Offshore/Remote deliveries will usually be despatched as soon as possible however the actual delivery time cannot be guaranteed and will vary depending on the delivery location.

4.4 International Association of Animal Therapists will use reasonable endeavours to meet delivery estimates in all cases however we cannot be held liable for any loss or damage due to delay in delivery.

4.5 Risk in the Goods transfers to the Customer at the time of delivery but title will not pass until payment has been made in full for the Goods in question.

4.6 Goods delivered are used or stored at the Customer’s own risk and International Association of Animal Therapists will not be liable for any damage, loss or disruption caused by the same.

4.7 All large machinery, refrigeration and flat packed Goods are delivered to the front door of ground floor locations only. The delivery person/driver may at his/her discretion assist with delivering the Goods to a location within the premises nominated by the Customer, at the Customer’s sole risk.

5. Warranties and Returns

5.1 Subject to the conditions in this Clause 5, Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund (not exceeding 60% of the purchase price) after assessment by International Association of Animal Therapists. Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost. Products returned are subject to a restocking fee (usually 25% of the value of the product). Certain Goods cannot be returned for hygiene reasons. The carriage cost of returns may be refunded in whole or in part to the Customer at International Association of Animal Therapists’ discretion.

5.2 Goods are guaranteed against defects in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at International Association of Animal Therapists’ discretion. Parts and labour under this warranty are guaranteed in the UK mainland only.

5.3 Goods that are missing from delivery or damaged due to delivery must be reported to International Association of Animal Therapists within 24 hours. 

5.4 The warranties in this Clause 5 do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning). No Goods will be sold on a ‘sale or return’ basis without prior written approval by International Association of Animal Therapists. We may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without International Association of Animal Therapists’ prior approval.

5.5 Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.

6. Termination

6.1 International Association of Animal Therapists reserves the right, by notice to the Customer, to cancel or suspend any Order where payment has not been received in accordance with Clause 3 of this Agreement.

6.2 International Association of Animal Therapists reserves the right to cancel any Order and/or terminate this Agreement if the Customer cannot pay its debts or becomes bankrupt or has a winding-up order made or appoints an Administrator, Liquidator, Receiver or similar is appointed over the whole or a substantial part of the assets and undertaking of the Customer.

6.3 International Association of Animal Therapists reserves the right to suspend or terminate performance of this Agreement where delivery or supply of the Goods and/or performance of this Agreement is affected by reasons out of International Association of Animal Therapists’ reasonable control such as force majeure, act of God, adverse weather and government intervention, sanction or legislation.

6.4 International Association of Animal Therapists reserves the right to cancel any Order where it is reasonably suspected that the Customer is not legally permitted to purchase any Goods specified in the Order (such as solvents and knives).

7. Limitation of Liability

7.1 The Customer agrees that International Association of Animal Therapists will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. International Association of Animal Therapists will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this Agreement shall exclude International Association of Animal Therapists’ statutory liability for injury or death.

7.2 Goods sold are not insured for delivery unless otherwise confirmed by International Association of Animal Therapists.

8. Intellectual Property Rights and Confidentiality

8.1 Goods sold or supplied by International Association of Animal Therapists may be subject to copyright (whether owned by International Association of Animal Therapists or a third party) and the Customer covenants not to breach, infringe or prejudice any intellectual property and copyright associated with the Goods without approval. The Customer agrees to indemnify and hold International Association of Animal Therapists harmless for any breach of said covenant.

8.2 The Customer’s data protection and privacy rights under this Agreement are set out in International Association of Animal Therapists’ privacy policy (available on the International Association of Animal Therapists website).

9. Jurisdiction

9.1 This Agreement is governed by English law and the Parties shall be subject to the exclusive jurisdiction of the English courts.

9.2 Any right or obligation contained in this Agreement shall be distinct and severable and if one or more of the same are declared invalid, illegal, void or unenforceable then the remainder shall continue in force and effect to the fullest extent permissible by law.

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